If the latest firmware update is not available in the Control App, please follow these steps:
- Make sure the app is updated
Ensure that the latest app version is installed. If your device cannot be updated, check that it has a compatible operating system (for Mac, iOS 17 or later). - Log out from the App
Try to log out from the app and then log in again. If the registration still fails
go to next step. - Uninstall the App
Uninstall the app from your phone. - Download the Latest Version
Visit the official website or app store and download the latest version of the app.
iPhone
https://apps.apple.com/app/profoto-control/id1387823564
Android
https://play.google.com/store/apps/details?id=com.profoto.freke&pli=1 - Try Again
After installing the updated app, try to register your product again. This should resolve the issue.
If you continue to experience problems, please don't hesitate to create a support ticket here: https://support.profoto.com/support/tickets/new
Our team will be happy to assist you further. Thank you for your patience!
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article