Product firmware updates (2)
Access the latest firmware update for your product here.
Profoto Products (28)
Common questions and answers regarding our products
Profoto A2 (19)
-
What is the Profoto A2?
-
How many flashes can the Profoto A2 deliver on a single charge?
-
How fast does the Profoto A2 recycle?
Profoto Pro-D3 (6)
-
What is the difference between ECO mode vs. BOOST mode?
-
How does FREEZE mode differ from the other modes (ECO, BOOST)?
-
Does HSS impact the different modes (ECO, BOOST, FREEZE)?
Profoto D30 (20)
-
What is the Profoto D30, and how can I see it in action?
-
Can I see a detailed walkthrough of the Profoto D30’s features?
-
Does the D30/B20/B30 come with a handle?
Profoto B20 & B30 (24)
-
Where can I watch a detailed walkthrough of the Profoto B20 and B30 to see how they work in practice?
-
What is the difference between the Profoto B20 and B30?
-
How fast do the Profoto B20 and B30 recycle?
Profoto Air Remotes (36)
-
With which flashes do I get full TTL and HSS compatibility with the Air Remote TTL?
-
My Air Remote TTL does not work on my camera. Are there any camera settings I should check/set?
-
Can I use re-chargeable batteries with my Air Remote TTL, Air Remote or Air Sync?
Profoto A10 ( A1 & A1X ) (49)
-
Can I use the A10 or A1X to remote control and trigger my other Profoto lights?
-
What's the wireless range when using the A10, A1X or A1 off-camera?
-
Will the old battery for A1 work on the A1X and A10?
Profoto B1 & B1X (30)
-
Which Light Shaping Tools can I use with the B1X?
-
How is the B1X different from the B2?
-
Can I travel with the B1 or B1X?
Profoto B2 (27)
-
Can I charge the B2 while I’m shooting?
-
How is the B2 different from the B1?
-
Which Light Shaping Tools are compatible with the B2?
Profoto B10, B10X, B10 Plus, B10X Plus (27)
-
Does the B10/ B10 Plus have Bluetooth and is the B10/ B10 Plus compatible with the Profoto app?
-
Can I use the battery chargers for my B1X/B1/B2 batteries for the B10 Plus battery?
-
The B10 have no sync connector. Is that also the case for the B10 Plus?
Profoto C1 & C1 Plus (62)
-
Which light shaping tools are compatible with the Profoto C1 Plus and C1?
-
Do the Profoto C1 Plus and C1 have auto power off in case I forget to turn it off?
-
The Profoto Camera and/or Profoto C1 Plus/C1 stop working or communicating. What can I do?
Profoto D2 (19)
-
My D2 is acting weird after updating to firmware version B1, what should I do?
-
Why is the D2 the world's fastest monolight with TTL?
-
How much power do I need?
Profoto Clic (12)
-
Are the magnets of the Profoto Clic light shaping tools stronger than magnets on light shaping tools launched earlier for the Profoto A1X/A1?
-
Which Profoto flashes are compatible with Profoto Clic light shaping tools?
-
What is the difference between using Profoto C1 Plus with and without Clic Dome?
Profoto Connect (19)
-
As a photographer used to working with multiple lights and the Air Remote TTL, what additional benefits can the Profoto Connect offer me?
-
Is the X-sync setting saved for my Profoto Connect?
-
How do I adjust the flash exposure if it is too bright or too dark?
Profoto Control (18)
-
With which smartphones and operating systems can I use Profoto Control Android app?
-
With which Profoto products can I use Profoto Control Android app?
-
Which products can I remotely control from Profoto Control Android app when creating images with a DSLR or mirrorless camera?
Firmware (17)
-
How do I update the firmware using the Profoto apps?
-
How do I update the firmware from my computer?
-
I lost connection to the Profoto App after updating firmware
Profoto AirTTL system (4)
-
What is the AirTTL system?
-
What's Profoto's recommendation for the use of auto-ISO with TTL?
-
What specific settings do I need on my Sony camera for it to work properly with Profoto AirTTL flashes?
OCF Light Shaping Tools (36)
-
What is the difference between OCF and OCF II?
-
My OCF magnum reflector has got scratches. Does this effect the performance?
-
How do OCF Light Shaping Tools differ from the standard Light Shaping Tools?
Profoto Pro-11 (13)
-
Can I use Profoto Pro-11 with any Profoto on-camera trigger or remote?
-
Can I connect and use the Pro-11 with all Profoto smartphone apps?
-
Is there a Profoto app available that allows me to control the Pro-11 from a tablet or PC?
Profoto ProPanel 3x2 (27)
-
Profoto ProPanel 3x2 - Downloads
-
Is the ProPanel 3x2 flicker-free?
-
What makes the Profoto ProPanel 3x2 the world’s brightest soft panel?
Global Shutter (8)
-
Can I use global shutter–compatible Profoto lights in TTL mode?
-
Can I use the Sony Alpha 9 III with Profoto lights and remotes that haven’t received the global shutter update?
-
I have a Sony Alpha 9 III—why should I update the firmware on my Profoto flashes?
Studio Light Shaping Tools (19)
-
How do I change a broken rod on my Soft Zoom Reflector?
-
How do I unfold my Soft Zoom Reflector?
-
Why should I use a flat head vs. protruded head with the Soft Zoom Reflector?
Profoto L600D/L600C (12)
-
Profoto L600C - Downloads
-
Profoto L600D - Downloads
-
What is the maximum power output of the L600D and L600C?
My Profoto (4)
A dedicated space where you can find articles, guides, and troubleshooting tips related to your My Profoto account, product registration, warranty, and personalized services. This category will help you manage your Profoto experience, stay updated on your registered products, and get the most out of your lighting tools.
Account Management (7)
-
How do I create a Profoto customer account?
-
How can I update my account information?
-
How can I change my Profoto account password?
Product Registration & Management (4)
-
How do I register my Profoto product?
-
Why should I register my Profoto product?
-
Can I register products purchased from third-party retailers?
User Guides & Manuals (5)
User Guides, Certificates and other documents for your Profoto product
Remotes (4)
-
Profoto Air Remote & Air Sync - User Guide
-
Profoto Air Remote TTL - User Guide
-
Profoto Connect - User Guide
Batteries & Chargers (8)
-
Profoto Battery Charger A-series - User Guide
-
Profoto Battery Charger 2.8A & 4.5 - User Guide
-
Profoto Battery Charger 3A - User Guide
Regulatory, Patent, Safety & Compliance documents (9)
Find essential legal documents, compliance statements, and certifications for our products, ensuring transparency and regulatory adherence.
Declaration of Conformity for Lights (23)
-
Profoto A1 - Declaration of Conformity
-
Profoto A1X - Declaration of Conformity
-
Profoto A10 - Declaration of Conformity
Declaration of Conformity for Remotes (5)
-
Profoto Air Remote - Declaration of Conformity
-
Profoto Remote TTL - Declaration of Conformity
-
Profoto Air Sync - Declaration of Conformity
Declaration of Conformity for Chargers and batteries (6)
-
Profoto A-Series Battery Charger - Declaration of Conformity
-
Profoto Battery Charger 2.8A - Declaration of Conformity
-
Profoto Battery Charger 3A - Declaration of Conformity
Automated solutions (10)
Manuals & Software releases for automated solutions
Software releases (34)
-
ProStudio 5.1.1 - 5.1.5 minor releases summary
-
ProStudio 5.1 release
-
ProStudio 5.0 for automated systems
Manuals - Profoto StyleShoots Live (8)
-
Quick start - Profoto StyleShoots Live
-
Sessions - Profoto StyleShoots Live
-
Composer - Profoto StyleShoots Live
Manuals - Profoto StyleShoots Vertical & Horizontal (9)
-
Quick start - Profoto StyleShoots Vertical & Horizontal
-
Sessions - Profoto StyleShoots Vertical & Horizontal
-
Composer - Profoto StyleShoots Vertical & Horizontal
Post production uploaders (5)
-
Intro - Post Production uploaders
-
Registration - Post Production uploaders
-
Using the uploader - Post Production uploaders
Magic Mannequin II (13)
-
Do I need to have a Profoto Vertical system to use the mannequin?
-
What material is Magic Mannequin II made from?
-
Can I really use pins to hold the garments in place?
Profoto Apps (6)
Common questions and answers regarding our app Profoto Camera.
Camera (22)
-
Which Profoto devices can be used to create images with Profoto Camera?
-
Can Profoto Connect be used to create images with Profoto Camera?
-
How many Profoto lights can be connected and flash simultaneously to create images with Profoto Camera?
Remote control (6)
-
I changed settings in Remote Control, but the changes will not turn up in the Camera. Why?
-
Which products can I remotely control from Profoto Camera when creating images with a DSLR or mirrorless camera?
-
How many Profoto devices can I remotely control from Profoto Camera?
Updating Profoto devices (5)
-
Which Profoto products can I update from Profoto Camera?
-
How do I check if I need to update my device?
-
How do I check which firmware version my device is running on?
Maintenance & Repair (4)
Here you will find information about Maintenance & Repair.
Extended Warranty (14)
-
What is Extended Warranty?
-
Where do I find terms and conditions of the purchase?
-
Can the extended warranty be transferred?
Profoto Warranty (11)
-
What is Profoto Standard Warranty?
-
Can the standard warranty be transferred?
-
Who is eligible for the standard warranty?
General (1)
General questions about our products
ProStudio Workflow (7)
Get more creative and produce better visual content with ProStudio Workflow
Profoto Academy (4)
Common questions and answers regarding our Profoto Academy
Profoto Academy - Courses (7)
-
Do I need to own Profoto products to take a course?
-
How do I watch a course video?
-
I’m having a problem viewing a video?